In our email confirmations, you’ll find a detailed summary of your booking, including the scheduled date and time of your cleaner’s arrival. This will provide you with a clear indication of when to expect our team. Please be aware that there might be an arrival window, and our team will commence cleaning within that specified timeframe.”

Cleaning Inclusions:

• Kitchen: Sink, countertops, upper and lower cabinet faces, stove top.
• All exterior surfaces in all rooms.
• Mop and vacuum floors.
• Bathroom: Toilet, shower, handles, tub, drain.
• Bedroom: Shelving, nightstands, bed frames, tidy up bed.

Exclusions:

• Extras are not included and must be selected for an additional cost.
• The extra time included in deep cleans allows for more detailed work in the mentioned Inclusions.

Inclusions for Enhanced Clean:

• Everything covered in a regular clean
• Baseboards
• Light switches & Door handles
• Detailed Dusting
• Extra hour included for high-detail areas

Exclusions:

• Extras are not included and must be selected for an additional cost.

When scheduling a Move Out or Move In clean, anticipate an all-inclusive service, our most comprehensive package. Extras encompass inside the oven, inside the fridge, inside cabinets, and inside all windows. This thorough clean is designed to restore the home to its original state, preparing it for new homeowners.

While we come fully equipped, if you have preferred cleaning products or equipment, feel free to have them ready before our arrival for a personalized touch.

The choice is yours – you’re welcome to be present during the service, let the cleaner in and depart, or opt not to be there at all. If preferred, you can grant access to your cleaners through a key or lockbox. It’s worth noting that our cleaners typically work most efficiently when the house is vacant of people and pets

You can reach the office by phone or email.
Phone: +1 (819) 669-9014
Email: info@pureplanetcleaning.ca

To cancel your service, please reach out to our office via phone or email, and we will assist you with the cancellation process.

Yes, we are open everyday 9AM – 9PM, though we have typically have limited weekend availability due to demand.

 We serve clients in the Ottawa/Gatineau area